National Physical Laboratory

Quality

NPL is committed to providing a quality service to all our customers taking due regard of environmental issues and a safe and healthy working environment. Extracts from NPL's Quality, Environmental and Health and Safety documentation demonstrate this commitment.

ISO 9001

NPL's quality management system has been registered for scientific R&D and the provision of internal services by LRQA to ISO 9001:2008 and where appropriate in accordance to TickIT. Paper masters of the certificate of approval and the certificate schedule are held by the NPL Corporate Assurance Team.

UKAS Accreditation

NPL's standard calibration, measurement and testing services have been accredited by UKAS. The accredited capability of those services may be found in the calibration and testing schedules issued by UKAS:

0478:  Certificate  |  Laboratory scope  |  Site scope
4002:  Certificate  |  Laboratory scope
0002:  Certificate  |  Laboratory scope  |  Site scope
0016:  Certificate  |  Laboratory scope
5105:  Certificate  |  Laboratory scope

Quality Policy Statement

NPL's aim is to meet customers' needs by providing services that are undertaken to the highest professional standards, represent value for money and are delivered on time.

We shall pursue this aim through implementation of a Quality Management System involving all staff that will require us to:

  • be aware of the role and objectives of the Laboratory and how our functions contribute to them;
  • recognise that our work is undertaken for customers, internal and external, whose needs we should understand and meet;
  • work to the highest professional standards supported by written procedures and monitored against explicit criteria of quality;
  • seek and receive the necessary training to fit us for our work.

We shall provide our customers with a service which meets the requirements of ISO 17025:2005 (including ISO Guide 34 or ISO/IEC 17043:2010 or ISO 17020:2012 (Type A) where accredited and/or ISO 9001:2008 as appropriate).

We shall promote a collective commitment to good professional practice and continual improvement in the quality of our services. The actions necessary for improvement shall be implemented and their effectiveness shall be monitored.

We shall be aware that responsibility for awareness of and compliance with the quality system rests in the first place with everyone. We shall familiarise ourselves with the documentation and implement the policies and procedures in our work.

Senior management shall ensure that customer needs and expectations are determined, converted into requirements and fulfilled with the aim of achieving customer satisfaction within the bounds of statutory and legal requirements.

Each member of staff is responsible for the quality of their work and for satisfying their customers' requirements, stated and implied.

Regardless of our type of work, we shall comply with the policies set out in the NPL Quality Manual except under clearly defined conditions. These conditions shall be recorded and authorised.

Vision

To be a National Science and Technology Laboratory for Government and Business undertaking work in the national interest to deliver social and economic impact through world-class measurement science, innovative applied research and knowledge services.

Mission

To provide the measurement capability that underpins the UK's prosperity and quality of life.

Strategy

  • Delivering excellent responsive science and knowledge services
  • National and International status and influence: a world-leading National Measurement Institute
  • The NMI that best demonstrates social and economic impact
  • Organic growth and step change initiatives to deliver a growing and sustainable business


Authorised: Brian Bowsher
Date: May 2014

Dr Brian Bowsher, Managing Director, NPL Management Limited

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