National Physical Laboratory

Customer Survey

A selection of highlighted data from our 2012 Customer Survey with information on how to get your own copy.
Customer Survey


users contributed to this survey

Why contact NPL?

Customer Survey Graph

In 2012 a survey was undertaken of 534 organisations that make use of NPL 'products' in order to understand our impact and help us refine and improve our offering.

Our survey aimed to:

  • Find out more about the profile of our customers
  • Understand the challenges that our customers are facing
  • Determine how measurement and NPL has impacted their business
  • Solicit feedback on NPL's products

Download a copy of the survey (PDF)


of our customers want to be kept up-to-date with our work

21% of trainees would prefer online accredited training and we are developing a pilot to test this

NPL's customer sectors (click here to view key)

Manufacturing 44%
Business services/commerce 24%
NHS 10%
Calibration suppliers 7%
University 6%
Government 4%
Wholesale and retail 2%
Other healthcare 2%
Other services 1%


They set the standards, so they'd know what the answer to the problem was and could give the right advice.

Get the survey

Customer Survey 2012 FrontcoverFor more insights, please download our Customer Survey (0.75 MB PDF)


Please note that the information will not be divulged to third parties, or used without your permission