Customer Survey
A selection of highlighted data from our 2012 Customer Survey with information on how to get your own copy.
A selection of highlighted data from our 2012 Customer Survey with information on how to get your own copy.
534
users contributed to this survey
Why contact NPL?
In 2012 a survey was undertaken of 534 organisations that make use of NPL ‘products’ in order to understand our impact and help us refine and improve our offering.
Our survey aimed to:
- Find out more about the profile of our customers
- Understand the challenges that our customers are facing
- Determine how measurement and NPL has impacted their business
- Solicit feedback on NPL's products
87%
of our customers want to be kept up-to-date with our work
21% of trainees would prefer online accredited training and we are developing a pilot to test this
They set the standards, so they’d know what the answer to the problem was and could give the right advice.
Get the survey
For more insights, please download our Customer Survey (0.75 MB - PDF)