Customer supportNPL provides technical support with each instrument delivery to build a productive long-term partnership.
We provide customer satisfaction and confidence through a fully-engaged process from problem definition, developing and verifying a solution, delivering and installing a system, to providing post-delivery technical support, a warranty, and training.
 |
NPL technicians are available to install instruments and a user manual is provided with instructions on day-to-day running and maintenance. |
 |
A compliance report is provided with each of our instruments, this includes a detailed description of the systems performance capabilities, quality assurance and traceability to international standards (where appropriate). |
 |
Post-delivery technical support is available through our instruments team at NPL, to ensure correct use and predictable service costs. Recommendations on spare parts and preventative maintenance ensure long-life performance. |
 |
Software delivered with instruments will be verified to an appropriate Software Integrity Level, with optional bug-fixing and firmware updates, if required. |
 |
NPL provides training packages to help customers gain the maximum value and performance from the systems supplied. |
 |
Design and Manufacturing processes certified by LRQA to ISO 9001. All instruments are CE marked and tested against customer specifications before delivery. |
Contact us to find out how we can help
Call Instruments customer support:
020 8943 6125
Registration
Please note that the information will not be divulged to third parties, or used without your permission