National Physical Laboratory

Customer support

NPL provides technical support with each instrument delivery to build a productive long-term partnership.

We provide customer satisfaction and confidence through a fully-engaged process from problem definition, developing and verifying a solution, delivering and installing a system, to providing post-delivery technical support, a warranty, and training.

Book NPL technicians are available to install instruments and a user manual is provided with instructions on day-to-day running and maintenance.
Report A compliance report is provided with each of our instruments, this includes a detailed description of the systems performance capabilities, quality assurance and traceability to international standards (where appropriate).
Speech Post-delivery technical support is available through our instruments team at NPL, to ensure correct use and predictable service costs. Recommendations on spare parts and preventative maintenance ensure long-life performance.
Download Software delivered with instruments will be verified to an appropriate Software Integrity Level, with optional bug-fixing and firmware updates, if required.
Award NPL provides training packages to help customers gain the maximum value and performance from the systems supplied.
CE Design and Manufacturing processes certified by LRQA to ISO 9001. All instruments are CE marked and tested against customer specifications before delivery.

Contact us to find out how we can help

Call Instruments customer support:
020 8943 6125

Email instrumentsupport@npl.co.uk

 

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